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《澳洲金融报》:与银联的合作帮助澳洲商户吸引中国游客
2017-10-06


原文大意:

  此次国庆黄金周,更多的中国游客倾向于自由行,墨尔本机场穿梭巴士Skybus的业务也在过去一周欣欣向荣。从墨尔本机场搭乘Skybus前往机场的中国游客增长了145%,其中大多数游客都使用银联——中国最占主导地位的卡品牌所发行的信用卡和借记卡进行支付。
 
  此次假期时长共8天,预计有600万中国游客出境旅行。中国游客曾经钟情于在境外购物、观光游览,而今年,越来越多的中国资深游客在寻求更精致的本地产品和服务,比如高档餐厅、文化娱乐、特色住宿,而非大众化宾馆、旅行社、服务商等。

  “名牌包和珍珠饰品对于大多数中国游客不再是最重要的事物。他们变得更成熟,希望拥有更深层的文化体验”,银联国际澳洲分公司总经理杨建民指出,“他们也不再预订奢华五星级酒店,转而选择特色住宿。甚至博物馆和美术馆也在行程表中。”

  “有种说法称中国游客上车睡觉下车拍照,但情况已经发生了变化。”
 
  另一方面,和银联的合作能够帮助企业吸引中国顾客,例如搭乘Skybus的中国游客用银联卡付费可以享受专属优惠。高档餐厅Meat & Wine Co提供吸引中国游客的优质澳洲牛排,该餐厅也和银联开展了合作,在过去两年中,前来光顾的中国游客大幅增长。

  中国最大的澳洲旅游预订网站之一iTrip.com表示,中国新一代中产阶层游客更愿意以自由行的方式参观歌剧院、攀登悉尼大桥,并购买化妆品、食品等本土产品。
 
  当然,也有些事物始终是中国游客的心头好。杨建民表示,当地悉尼鱼市仍然受到中国海鲜爱好者们的青睐。澳洲维生素及健康保养品、奶粉等也同样十分畅销。

原文:

Melbourne airport shuttle Skybus' business has soared over the past week during China's Golden Week holidays as Chinese tourists change gear into more independent travel.

The number of Chinese tourists travelling from Melbourne airport to the city this week using Skybus has increased 145 per cent, with most of the users paying with credit and debit cards issued by UnionPay, China's dominant card provider.

The Meat & Wine Co. Barangaroo - popular with Chinese consumers.

National Day Golden Week is an 8-day holiday in China which started last weekend. About 6 million Chinese tourists were expected to leave China during this time, Chinese portals Juwai.com and Ctrip.com said.

While Chinese tourists once preferred shopping, tour buses and property purchases when they travel abroad during their long holidays, this year, increasingly well-travelled Chinese tourists are now looking for more sophisticated local products and services like fine dining, cultural activities and boutique serviced apartments over hotels, travel agents and service providers say.

The Skybus is enjoing increased patronage during China's Golden Week

Photo: Roy Chu
"Fancy handbags and fine pearls are no longer the most important thing to the average Chinese tourists. They have matured and are now looking at more sophisticated and cultural experiences," UnionPay Regional General Manager James Yang said.

"They also no longer just reserve fancy five-star hotels but are opting for serviced apartments. Even museums and galleries are on the list."

"There is a saying that Chinese tourists get off the tourist bus just to take pictures and go to the bathroom, that is no longer the case."

Partnerships with UnionPay have also helped businesses increase their Chinese customers. With Skybus, Chinese customers who pay with their UnionPay card get a discount. Skybus also offers other popular Chinese payment systems such as Tencent's WeChat Pay and Alibaba's Alipay.

The stylish Meat & Wine Co Southbank popular with the Chinese.  

Fine dining restaurants like the Meat & Wine Co, popular with Chinese customers looking for good Australian beef, have also had a surge in Chinese interest in the past two years. It also has a partnership with UnionPay but has yet to measure the outcome of that partnership on their business.

One of China's biggest online travel agency iTrip.com says the wealthy middle-class Chinese tourists aged between 25 and 36 do not come to Australia to travel in buses, but to "tour the Opera House on their own and do the BridgeClimb".

A good steak and a glass of wine are a hit with Chinese tourists

Photo: Melanie
"These groups don't go on tours...they want local experiences and are independent. They want to buy local products like cosmetics and food," iTrip's Bob Liu said.

But certain Chinese staples haven't changed.

UnionPay's Yang said the fishmarket was still very popular with seafood-loving Chinese tourists.

Australian vitamins, health products, and milk powder were also selling well, one of the largest service provider of WeChat Pay and Alipay Royal Pay said.

Property purchases also continue but not with the same urgency as previous years, international property group Juwai.com says.

"Golden Week is no longer as important for the real estate industry as it used to be. Chinese are more sophisticated about international property and they are traveling overseas more often," Juwai.com head of Australia Jane Lu said.

"Overall, we estimate that sellers and agents appealing to Chinese buyers this year could see a 20 per cent increase in activity during the holiday."

"Golden Week purchasers are more often higher-end buyers."
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