UnionPay services since April, 2006
Local service hotline 1-800-813-410


UnionPay Malaysia
  • Malaysia – Treasure Place
    Malaysia is a fascinating country with a vibrant multicultural population.  One can enjoy shopping and beautiful skyline views at world-famous skyscrapers, or simply just lounge back at the beautiful islands and sandy beaches for a laid-back vacation; nature lovers can seek exotic wildlife at the national parks and lush tropical rainforests; and visiting the historical towns like Penang and Melaka is a must, where one can truly immerse themselves in the country's rich cultural history and enjoy the plethora of cuisines!  Be sure to bring along your UnionPay cards (card number starting with 62 or 81) to enjoy exclusive privileges during your stay in Malaysia.  Here are several recommendations for you:

    Explore Malaysia with UnionPay
    •   Recommended shopping districts: Pavilion Kuala Lumpur, 
    Suria KLCC Kuala Lumpur,  Pasar Seni Kuala Lumpur, Starhill Gallery Kuala Lumpur, Imago Mall Kota Kinabalu
    •   Recommended eateries: Pao Xiang Bak Kut 'Teh, Hutong at Lot 10 Kuala Lumpur
    •   Recommended places of interest: Bukit Bintang, Twin Towers, Malaysia Chinatown – Petaling Street, Kuala Lumpur Tower
    •  Recommended local specialty products: White coffee, pewter, durian, Tongkat Ali"
  • Enjoy Malaysia with UnionPay services and privileges
    Department stores and exclusive shops most visited by tourists in Malaysia, including Kuala Lumpur Airport, Genting Highlands, Kuala Lumpur Twin Towers, Pavilion Kuala Lumper, Batu Caves, Penang and Langkawi, all accept UnionPay cards. UnionPay cards can be used to withdraw cash in Ringgit at 90% of the local ATMs, including the ATMs of Maybank, Hong Leong Bank, Public Bank, RHB, CIMB, Bank Rakyat, Affin Bank, SCB, HSBC and Citibank at airports, shopping centers and scenic spots.
  • POS acceptance

    All UnionPay cards are accepted at Merchants with the UnionPay signage. Since some of the merchants have yet to put up the UnionPay signage, cardholders are advised to show their UnionPay cards upon making payment and inquire about UnionPay acceptance.


    When using co-branded cards, you are advised to choose UnionPay as the routing option to benefit from the special offers and services provided by UnionPay.


    Note：Some UnionPay card acceptors or acquirers route co-branded cards  to corresponding card shcem according to the card BIN, which means co-branded cards transactions aren't routed to UnionPay without selection by cardholders and merchant cashiers. Please refer to the transaction results for the information about transaction routing.
  • Cash withdrawal

    In Malaysia, UnionPay cards are accepted at over 90% of ATMs for withdrawal of the local currency (Ringgit). Cardholders are able to withdraw the local currency at the following banks' ATMs Maybank, Hong Leong Bank, Public Bank, RHB Bank, CIMB Bank, Bank Rakyat, Affin Bank, Standard Chartered Bank, HSBC and Citibank. These ATM screens come with Mandarin interface too.


    Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "Help Center-Card-using Instructions-Refined Card-using Tips". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).

  • Charges
    ATM commission fee consists of two separate fees: 
    (1) Service fee charged by the issuer: please consult your issuer for details.
    (2) Service fee charged by the ATM acquirer in Malaysia: some ATMs will charge commission fee, which is charged by the local banks in Malaysia and has nothing to do with UnionPay or the issuer.

    Note:  A lower commission fee is charged for withdrawals via debit card.
  • Tips
    Select PINs that cannot be easily guessed by anyone.
    Never disclose your PIN to anyone who claims to represent the bank or the police.
    Be alert to your surroundings before conducting any banking transactions.
    Keep a close eye on your credit card when performing transactions to avoid your card details being stolen for illegal activities.
    If your UnionPay card has been stolen/lost, please inform your bank immediately.



  • Other services offered by UnionPay Card
    UnionPay Card Emergency Cash Assistance Service
    UnionPay cardholders can call the hotline of the issuing bank or local UnionPay hotline to apply for an emergency cash assistance capped at the equivalent of USD 5,000 if they are experiencing emergencies like lost or malfunctioning cards.

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